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Privacy Policy – Local Responder

NUMA LABS LLC

Last Updated: November 1, 2025

1. Introduction

This Privacy Policy explains how Local Responder, operated by NUMA LABS LLC, collects and processes personal information when you use our platform. Local Responder allows businesses to connect their Google Business Profile, analyze new reviews and respond to them automatically using AI.

By signing up or using Local Responder, you agree to this Privacy Policy.

2. Data Controller

NUMA LABS LLC

State of Incorporation: Wyoming, United States

Address: 407 Lincoln Road #708, Miami Beach, FL 33139, USA

Email: talk@numa-labs.com

3. Information We Collect

3.1. Google Account Information (via OAuth)

When you log in with Google, and only after explicit authorization, we receive:

  • First name
  • Last name
  • Email address
  • Google profile picture (avatar)

We do not access any other Google data unless explicitly requested by you.

3.2. Google Business Profile Data (scope: https://www.googleapis.com/auth/business.manage)

With your permission, Local Responder accesses:

  • Your Google Business Profile locations
  • New and recent customer reviews
  • Ability to publish review responses on your behalf

This access is strictly necessary to provide our service.

We never modify or delete any other data.

3.3. User Information Provided Directly to Us

You may provide:

  • Phone number (for WhatsApp notifications)
  • Business name
  • Billing details (organization name, email, address, tax/VAT number if required)

3.4. Technical and Usage Data

We automatically collect minimal operational data:

  • Device and browser information
  • Login session cookies
  • Performance logs (for debugging)

3.5. Cookies

Local Responder uses:

  • Essential cookies (authentication, session management)
  • Analytics cookies (Google Analytics 4)

Used to understand feature usage and improve the product.

You can disable analytics cookies at any time.

4. How We Use Your Information

We process your data exclusively to operate and improve Local Responder. This includes:

4.1. Service Delivery

  • Authenticating your account
  • Fetching your latest Google reviews
  • Generating review summaries
  • Creating AI-generated responses
  • Publishing responses on your behalf

4.2. Account & Subscription Management

  • Managing your subscription (upgrade, downgrade, cancellation)
  • Providing access during the 15-day free trial
  • Sending important service notifications

4.3. Billing (via Paddle)

Paddle acts as our Merchant of Record and processes all payments securely.

We do not store credit card numbers or payment details.

4.4. Product Improvement

  • Feature performance measurement
  • Diagnosis of errors
  • Aggregated analytics

4.5. Legal & Security

  • Detecting fraudulent activity
  • Compliance with tax or legal obligations

5. Legal Basis for Processing (if applicable under GDPR)

Depending on your location, the legal basis may include:

  • Contract performance (providing the service you signed up for)
  • Consent (Google OAuth, analytics cookies)
  • Legitimate interest (service improvement, security)
  • Legal obligation (billing and tax compliance via Paddle)

6. Data Retention

We retain your data only for as long as necessary to deliver the service.

  • Account data: until your account is deleted
  • Review data: for operational purposes only, removed on account deletion
  • OAuth tokens: revoked immediately upon disconnection

Billing records may be retained as required by tax law.

7. Data Sharing

We only share data with:

  • Paddle (billing, tax compliance)
  • Verified infrastructure providers (hosting, storage, analytics)
  • Authorities where legally required

We never sell or rent your information.

8. International Data Transfers

As we operate from the United States, your data may be processed in the USA or in other jurisdictions where our service providers operate. We implement reasonable safeguards to protect international transfers.

9. Security

We take appropriate technical and organizational measures to protect your information, including:

  • Encrypted storage
  • HTTPS encryption for all traffic
  • Limited access on a need-to-know basis

No system is completely secure, but we make reasonable efforts to keep your data safe.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Delete your account
  • Withdraw consent (Google OAuth or analytics)
  • Export your data
  • Submit a complaint to a data authority

You can exercise these rights by emailing talk@numa-labs.com.

11. Children's Privacy

Local Responder is not intended for minors under 16 and we do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy due to regulatory or operational changes. The latest version will always be available on our website.

13. Contact

For questions about this Privacy Policy or your data:

NUMA LABS LLC

407 Lincoln Road #708, Miami Beach, FL 33139, United States

Email: talk@numa-labs.com